Frequently Asked Questions
Here you'll find everything you need to know for an amazing in-store experience.
Search for your question below and click on the links to view the information.
About Deliveries
Shopping with free shipping
B.List offers free shipping from R$ 199.00 (final net value of the order) in the Normal delivery modality by Correios. In addition to running free shipping promotions frequently. Stay tuned and enjoy!
courier delivery services
You also have the option of using the services of the SEDEX and SEDEX-10 couriers, in these cases the calculation of the freight value varies according to the weight of the product(s) and delivery region based on the values stipulated by the Correios.
The amount is automatically calculated by our system at checkout. It is also possible to simulate the shipping cost by informing your zip code when adding a product to your shopping cart.
deliveries via motoboy
This service serves only the city of Curitiba-PR. Delivery within 24 hours after payment confirmation and order release. Your delivery can be scheduled according to the hours of 8:00 am to 6:00 pm with a safety margin of 2 hours more or less. The appointment must respect the deadline for preparing the order and confirming the payment. Fixed amount for all regions of Curitiba: R$ 19.00 (does not include the metropolitan area).
Postal delivery time
Delivery times are calculated from the first business day following posting and vary according to the order's origin and destination locations.
about shopping
How to buy?
Shopping at the B.List store is simple, fast and secure. We guarantee that the data entered in your registration will only be used to process your order or send messages, if requested.
Adding products to your cart
After accessing the store's home page, click on the desired product, set the quantity and click "buy". The products will be added to the cart, located in the top bar of the site. If you want to complete your purchase, click on “Checkout”. On the shopping cart screen, you can remove items by clicking on the “X” icon. In addition, you can completely empty the cart, to start shopping again by clicking on “empty cart”.
If you need to change the quantity of your products, inform the new quantity and click on the button with the “update” symbol.
Confirming your order
After clicking on "finalize purchase" you will be forwarded to the confirmation screen of your order, shipping calculation and personal data information.
Calculating your freight
In the order confirmation screen, enter your zip code, delivery address and click on next, then choose one of the available shipping methods. Remember: freight calculation is mandatory and B.List will only ship your order with its appropriate calculation.
Checking out
Enter your personal data, then click on the “Checkout” button located at the end of the page. Confirm and complete your data. We ask you to pay special attention to your e-mail and telephone number, always with the area code, after all, it is through them that we will keep in touch in case of any problems, in addition to sending you important information such as the tracking code for your order on the Correios website.
The bank slip is valid for 3 business days after it is issued. If payment is not made within that period, it is automatically canceled and you can make a new purchase.
tracking your order
When your order is shipped, you will receive a tracking number by email. In addition, this same code will be available in the order tracking area on our website.
Access the Correios website and enter the code in the TRACKING field located in the lower left corner of the website.
Situations and frequently asked questions
Not sure about the website product. How can I solve my doubts and get the information I need?
You can contact us via email: atendimento@beautylist.com.br so that we can respond promptly so that your question is resolved. Or contact our Service Center by Phone/Whatsapp (41) 31566130.
I bought one product, but received another. How should I proceed?
If your order was shipped in error or was exchanged, please contact us so we can resend it. Once the failure in our shipment is proven, we will refund the amount paid or send the correct product quickly, at no cost to the customer.
Remembering that exchanges will only be accepted if the product is in perfect condition for sale, that is, without violation of the packaging, with label, accessories, in its original box, accompanied by a copy of the invoice. If one of these requirements is not met as informed, the same product will be returned and return shipping will be borne by the customer.
My order was returned to the store because there was no one at home to receive it. What should I do?
Shipping of the order and delivery are the responsibility of the Post Office. Remembering that the Post Office makes 3 (three) attempts to deliver the goods to the requested address.
In case of absence for receipt, the box is forwarded to a Post Office agency and remains there for 7 (seven) days awaiting collection. After this period, the product automatically returns to our store and it is up to the customer to pay a new shipping fee (without the promotional value, if any) to receive the product again. It is indicated that you always track your order within your login and password so that this situation does not occur.
On our page, the tracking service is offered within your login and password in the menu “Check the History of my Purchases”, so that you can follow the progress of the box until its delivery. BeautyList is not responsible for errors in filling in the address in the registration. It is up to the customer to pay the new shipping to the correct address.
When do we collect your data and what do we do with it?
• In the Beautylist.com.br purchase register;
• When registering for our promotions;
• When answering a survey;
• On registration, to receive news and promotions on the site by email.
How do I receive information about exclusive BeautyList promotions?
Just sign up for our newsletter by clicking here.
How do I find out about my order?
Just access the “My Orders” page at the bottom of the site, or access the “My Account” page
What is the deadline for receiving my order?
When completing the purchase, we inform you of the estimated delivery time of your order. You can obtain more information by clicking on Deadlines and deliveries.
The product I want is unavailable. What do I do?
You can click notify me when it's available and we'll let you know as soon as it arrives in the store.
How many installments can I pay for my purchases?
You can pay your purchases in 3 installments on your credit card with a minimum installment of R$ 10.00. Purchases made with boleto cannot be paid in installments. Payment by Paypal allows installments of up to 6 installments.
How do I cancel a ticket?
If you want to cancel a ticket that has not yet been paid, just wait for it to expire. It will be canceled automatically.
I forgot my password. How can I retrieve it?
Rest assured, just access My Account and click Forgot your password?